Refund policy

Please review the texture, length, lace details, photos, availability, and total price before checkout.

For a change-of-mind return, contact us through our Contact page within 14 days after delivery or confirmed pickup. Hair must be unused, unworn, unwashed, uninstalled, and unaltered, with its original packaging and any seals intact. Lace must be uncut and unaltered. Include your order number and wait for return instructions before sending anything back. We inspect returned items and let you know whether the return is accepted.

For an accepted change-of-mind return, we refund the item price to the original payment method. Original shipping and completed local-delivery charges are not refunded. The customer pays return shipping for a change-of-mind return. We do not charge a restocking fee. Your bank or payment provider determines when an issued refund appears.

If an item arrives incorrect, damaged, or defective, contact us promptly with your order number and clear photos. We will review the issue and arrange an appropriate remedy, including a replacement or refund where required. Please do not cut, install, wash, or alter the hair while the issue is being reviewed. This does not limit your rights under applicable law.

If we specially source an item for you, we will disclose before payment whether it becomes ineligible for a change-of-mind return once sourcing begins. We will disclose the $20 sourcing fee and complete total before payment. If we cannot obtain the agreed item, we will refund the item price and sourcing fee. Your rights concerning incorrect, damaged, or defective items remain in effect.

To request a return or report a problem, use our Contact page and include your order number, item, length, and a description of the issue.